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DELIVERY POLICY

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If you are looking for a specific product and can’t find it on our website, or you have any questions about the products we sell or our delivery policy then please contact us by telephone on 01737 645065 (9.30am–5pm Tues–Sat) or send us an email at info@newtonsguitarshop.co.uk
 


RETURNS POLICY

IN STORE PURCHASES - Supply of goods and services act 1982
 
Goods will only be exchanged if they are in an unused/new condition with all tags intact and proof of purchase with a valid receipt.

Wrong size, colour or a change of mind has no automatic right to a refund.

You have no legal right to return the goods if there's no fault with the product. You also have no automatic right to a refund if you change your mind or buy the wrong size or colour etc. With faulty goods, you simply need to prove purchase (eg. original recepit) and a full refund will be given.

ONLINE ORDERS ONLY - Distance Selling Regulation 2000

Goods can be returned within seven (7) business days of reciept (see below DSR). They must be unused, in original unopened packaging showing no signs of wear or damage. It is the customers responsibility to ensure that the goods are retunred to Newtons Guitar Shop undamaged. The cost of returning the goods is the customers responsibility. A refund will only be issued once the goods have been checked and cleared as new. We will refund the value of the goods less any packaging and delivery costs incured by Newtons Guitar Shop (not necessarily postage rate advertised). The customer will incure all postage fees if goods are returned for exchange (i.e. swapping a t-shirt size from a small to a medium).

In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with Newtons Guitar Shop customer service department. All goods must be returned to Newtons Guitar Shop (see contact details). The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio). Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer. If the right to withdrawal is exercised, Newtons Violin Shop will make every effort to refund the customer within 30 days.
 

STOCK POLICY

"In Stock"  -  These products are in stock, available to view in store and ready for immediate dispatch.

"Out of Stock"  -  These are products that are temporarily out of stock. Please contact us for re-stocking / delivery times.

"Delivery 3-5 Days"  -  These items are not currently available to view in store and will be shipped to your door direct by the supplier.

"Custom Order"  -  For custom orders please follow the ordering instructions specified on the product page. You will be notified of an approximate delivery time. Payment in FULL (non refundable) is required on all custom orders. Once your products have arrived in store we will contact you to arrange collection or delivery.


Our Policy:  We only stock musical instruments and equipment that we know offer quality, value for money and will help you to get the most out of your playing. We currently only sell in the UK. But if you are viewing our website from overseas and would like to make a purchase, please contact us with your delivery address and we will obtain shipping quotes.

We take every precaution to maintain an accurate stock inventory on this site. Occasionally conflicts may occur between online, phone and in store orders taken at the same time. If this happens and we cannot dispatch your order we will refund your payment and contact you to advise of product availability.

 

CUSTOMER SERVICE CONTACT INFORMATION

Phone: 01737 645065
Email: info@newtonsguitarshop.co.uk
Return Address: Newtons Guitar Shop, 12-18 High Street, Merstham, Surrey, RH1 3EA, United Kingdom

Warranty Claims: Please check our Terms & Conditions page and Contact Us through the details provided below.